Made for the people running
- Short-term rentals
- Serviced apartments
- Boutique hotels
- Villa collections
- Holiday homes
- Resorts
- Heritage stays
- Aparthotels
- Guesthouses
- Homestays
- Bed and breakfasts
- Hostels
- Corporate housing
- Co-living spaces
- Hotel groups
Most guest problems reach you after checkout
They get lost between phones and group chats, so the first you hear of it is often the review.
Today
6 handoffs, 10 daysYour guest tells the caretaker the AC isn’t cooling.
Caretaker’s phoneThe caretaker rings the owner, who says to look at it tomorrow.
Owner’s phoneYour ops manager spots it in a group chat and asks which room.
WhatsApp groupThe AC technician can’t come until Thursday.
Vendor callThe guest complains again, this time at the front desk.
Front deskThey check out. Nobody ever confirmed a fix.
Front deskA 3-star review: “The AC never worked.”
Review site
- Average rating drops
- Fewer bookings
- Lower occupancy
With Veloce
Fixed in 44 minutesOn the check-in call, the guest mentions the AC.
Voice callIt’s logged for Room 401 and sent to Ravi on WhatsApp.
VeloceFixed before dinner, and the guest hears back.
ClosedA 5-star review: “They sorted the AC within the hour.”
Review site
- Average rating rises
- More bookings
- Higher occupancy
One complaint at one property, as an example.
How Veloce takes operations off your plate
Three things happen for every issue, whichever way it reaches you.
Hear it early
Guests get a quick call or WhatsApp during their stay. Caretakers and owners report into the same list.
Get it fixed
The right person gets it on WhatsApp and a nudge until it’s done. Then the guest hears back.
Learn what breaks
When the same thing keeps breaking, you find out before the next guest does.
Voice callsWhatsAppin your guest’s own language
Screens show example data.
Housekeeping in the same place
Turnover checklists come off paper. Housekeepers tick rooms off on their phone, and you can see which rooms are ready before check-in.
What a 60-property operation gains with Veloce
Move the sliders to match your portfolio. It’s based on published hospitality research and our own time estimates.
Your portfolio
Figures are per year unless marked.
Assumptions
Added to your bottom line each year with Veloce
+€105,698
| Measure | Today | With Veloce |
|---|---|---|
| Guest problems caught during the stayOut of 695 stays with a problem | 174 | 556+382 |
| Average guest ratingOut of 5 | 4.40 | 4.49+0.09 |
| Occupancy | 68.0% | 68.8%+0.8 pts |
| Room revenue | €1,638,120 | €1,686,969+3.0% |
| Guests who come back after a problem | 94 | 239+145 |
| Hours on ops each month | 267 | 77189 fewer |
An illustrative estimate, not a quote. Research figures are linked in the assumptions and describe effects of up to the size shown. Time estimates are ours.
Questions operators ask
Something else on your mind? Email a question and Sooraj will get back to you within a working day.
Do my staff need to learn new software?
No. Caretakers and housekeepers keep using WhatsApp. Managers get a web app with the full picture.
Does Veloce replace my PMS?
No. It sits alongside your PMS and channel manager and looks after what happens during the stay.
How do guests hear from Veloce?
A short call or WhatsApp message during their stay. Whatever they raise goes to your team, and things like refunds are still your call.
What does it cost?
It depends on how many properties you have and which channels you use. We’ll share pricing on the call, with an estimate for your portfolio.
Bring one property to a 30-minute call
We’ll walk through what Veloce would change there and what it’s worth to you.
- sooraj@gai.ventures
- Replies within a working day
- NDA on request
- SOC 2 Type II compliant